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North East

24 HOUR EMERGENCY

0191 250 3800

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Our Client Charter

 

  • We will always greet you and your pet with a smile.

 

  • We will always treat your pet as if it was our own, with total care and attention.

 

  • You will only ever be seen by fully qualified vets and trained nurses using the most suitable equipment and medicines available.

 

  • In the consultation room we will always listen to you to understand the nature of your concerns and explain the treatment options available to you.

 

  • We will endeavour to discuss any costs with you before they arise.

 

  • We will regularly seek your feedback to try and improve our service to you.

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