North East


Our Client Charter


  • We will always greet you and your pet with a smile.


  • We will always treat your pet as if it was our own, with total care and attention.


  • You will only ever be seen by fully qualified vets and trained nurses using the most suitable equipment and medicines available.


  • In the consultation room we will always listen to you to understand the nature of your concerns and explain the treatment options available to you.


  • We will endeavour to discuss any costs with you before they arise.


  • We will regularly seek your feedback to try and improve our service to you.

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